SafePlay Video Player Support
If you are experiencing any issues with the app, or want to suggest a new feature, please reach out!
Email: mepandiyan@gmail.com
We typically respond within 24-48 hours.
Common questions
How do I unlock Parent Mode?
Use the 4-digit PIN you created, or Face ID / fingerprint if you turned it on.
Videos will not play.
Check that the video file is still on the device, and that YouTube videos have an internet connection.
How do I remove all data?
Uninstall the app; all data is stored only on the device. You can also use the deletion request form in the privacy policy.
Does it need an internet connection?
Not for videos stored on your device. Internet is used only to stream a YouTube video that a parent has added, and to process optional purchases.
Does the app collect my child's data?
There is no account and no company server. Profiles, video lists, screen-time settings and watch history stay on your device.
Is it free?
Yes. Optional in-app purchases are handled by the App Store and Google Play.
How do I delete the data?
Delete profiles or clear watch history in Parent Mode, or uninstall the app to remove everything from the device. See the privacy policy for the data-deletion request form.
See also: About SafePlay Video Player · Privacy policy