ANPR Smart Gate Tracker Support
If you are experiencing any issues with the app, or want to suggest a new feature, please reach out!
Email: mepandiyan@gmail.com
We typically respond within 24-48 hours.
Common questions
How do I back up the gate database?
If your community administrator has configured it, the app backs up to the administrator's Google Drive. Email us if you need help restoring a backup.
A visitor's plate is not recognised.
Retake the scan in good light, or enter the vehicle number manually.
Is number-plate scanning done in the cloud?
No. Text recognition runs on the device, and the entry database is stored on the device.
Who is it for?
Apartment communities: administrators, gate operators and viewers with different permissions.
Does it work without internet?
Yes, the app is designed to work primarily offline. Internet is used for sign-in, licence checks and Google Drive backups.
How do I delete data?
Community administrators can delete entries or clear the log in the app. See the privacy policy for the account deletion request form.
See also: About ANPR Smart Gate Tracker · Privacy policy